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Re: Enhance Gateway Reconciliation Timing - Status changed to: Under Consideration

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Enhance Gateway Reconciliation Timing

I learned today that there is a 7-day delay in applying reconciliation items from the processor to payment and refund objects (for PayPal at least). This delay timing is hard-coded. My business stakeholders typically want to reconcile every day or two. To be 7 days behind by design rendsers the feature practically unusable.


Now, I have only worked with two processors, CPT and PayPal, but it seems a specific delay in processing this data is unnecessary. My experience is that processors post this type of data on a daily basis and can be picked up and injested without a Zuora-induced delay. 


I would like to see Gateway Reconciliation process these data on a daily basis as the data is made available by the processors. 


If my perception is naive and a specific delay is needed in some cases, then make the delay configurable at the Payment Gateway level.

Zuora Alumni

Our reconciliation jobs run daily. Can you provide more detail on what data you're hoping is available sooner? For settlement data, it could be a function of the time it takes for funds to post to your accounts.

Zuora Alumni
Status changed to: Under Consideration