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Email Invoice Delivery Status after sent

Other software that sends emails on behalf of a sender usually provide information about the status of an email once it is sent. I need to know whether the email was 'undeliverable', 'unopened', 'opened', or 'replied'. Since there is no place for notes without an add-on and we do not have this information, it is difficult to prove the customer received the invoice.

Savvy Scholar

We would also need to be able to extract a report for this! thank you


Many Zuora customers have been asking for better reporting and visibility into email notification results.  Mainly around failires so at least someone can try to resend the email, but I completely agree that the current email notification functionality is seriously lacking in some basic functionality to manage customer email notifications.  


I pulled a few old posts with simiar requests.  It would be good for Zuora to respond to one of these posts to provide some sort of update on if the notification fuctions will be improved upon.  Are there any enhancements in the works?


Ability to run a Notification History Report out of Z-Reporting Jan 2016

Bounce back notification for invalid Email address May 2017

Email notification whenever an email fails June 2017

Reporting on bounced emails May 2018