Happy Business Starts Here

Re: Cannot delete canceled invoice if there's an errored payment associated - Status changed to: Under Consideration

0 Kudos

Cannot delete canceled invoice if there's an errored payment associated

Feature Request: Cannot delete canceled invoice if there's an errored payment associated.

Status: Under evaluation

Reference Number: DE4013

Business Need:

Some customer would like to clean up the invoices with errors on them.

Currently the Zuora product design is to block an invoice (even if canceled) from being deleted if there is a payment associated whether its an ERROR or  PROCESSED payment. The reasoning behind this is to preserve historical data, so if you look into your payment gateway's virtual terminal and see an error payment, you can then see the same in Z-Payments. That errored payment must link to an invoice and thus the canceled invoice is retained.

2 Comments
Zuora-Community
Community Manager
Status changed to: More Feedback Needed
 
Zuora-Community
Community Manager
Status changed to: Under Consideration