Cancel Customer's Subscription(s) After X Failed Payments
As a subscription SaaS business with thousands of customers paying monthly/annually with credit cards we need the ability to automatically cancel a customer's subscrition after X number of failed payment attempts.
Right now we are handling this by sending a call out to Zuora, updating our application, then going back to Zuora to cancel the customers subscription. This is a tad circuitous, but also is yet another business use case where Zuora let us down and forced us to add more billing logic to our own application.
Here are the list of other subscription billing services (that I know of) that have this feature:
All of these subscription billing systems have this ability. As the subscription billing platform why doesn't Zuora?
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