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Avalara Tax variance: after IIA, 0.01 balance due remains on the INV

Sometimes it is the case where there is a 0.01 balance due on an INV after attempting to fully reverse the INV amount using IIA transaction(s).

 

The variance is caused by a design flaw in the integration between Zuora and Avalara where the taxIncluded flag in the API call is set to TRUE for INV transactions and set to FALSE for IIAs.

 

Please configure the taxIncluded flag for INV and IIA transactions so the same value is sent to Avalara for both.

OR

Allow customers to configure the taxIncluded flag themselves and allow us to control the value via the Zuora UI, Avalara tax configuration.

 

 

Related article: Issue Invoice has amount of 0.01 remaining