Happy Business Starts Here

0 Kudos

Automating failed/dishonored payments after they've been processed in a payment run.

We currently use a payment gateway (Bambora) to process our payment runs, however on occasion after the payment has been processed we receive notification from the bank that the payment has been returned/dishonoured and then money given back to the customer.

Currently we are manually processing these as they come through. However this is not sustainable as we grow. Does anyone know of a tool/ reversal process that could be used to automate this, instead of the manual process listed here?

 

https://knowledgecenter.zuora.com/kb/How_do_I_handle_ACH_or_Direct_Debit_payments_that_are_Reversed%...