Allow customers to create an invoice prefix or set the starting invoice number on their tenant

[Zuora-Support]

Feature Request: Allow customers to create an invoice prefix or set the starting invoice number on their tenant

Reference Number: DE7255 / PMT-666

Business Need: Some customers have their old billing system and when they transfer to Zuora, they would like the newly generated invoices in Zuora to start from certain number so that it will be continuous from the old billing system. However, it is not supported for customers to change invoice prefix or starting number in current Zuora application.

Workaround: The workaround that the customer can consider is to create a custom field in Invoice object so that they can track the invoice number from their old billing system.

[ChrisSwanson]

This would be really useful.

We have to have a work around to be able to generate credit notes (ie negative invoices). Having to use the "INV" prefix is confusing for staff and customers.

Just to be able to remove the prefix and just have a number would greatly help us.

[Benedek]

We use two Zuora sandboxes that we integrate with the same tax calculator. The tool fails when it gets the same invoice number the second time.

Being able to prefix the invoices differently would solve this problem.

Current workaround: voiding tax calculations in the other system.

[bobby_a]

https://knowledgecenter.zuora.com/AA_Whats_New/AA_Zuora_Release_Notes

Invoice Prefix should now be available

[Alexis]

Users have the ability to configure prefix and starting numbers for invoices. See the Knowledge Center documentation here for more information.