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Ability to trigger late payment notification based on Due Date

Feature Request: Ability to trigger late payment notification based on Due Date

Reference Number: DE9022

Business Need: Customer X wants to send notifications based on the due date of the invoice (e.g., send notification XX days after the due date). However, there is no option provided to set the Notification Deliver Date based on Due Date. The only options are as:

1. Notification Delivery Day = [day] of the month
2. Notification Delivery Day = [day] after account's billing day

There is no way to send the notification before the due date, and there is no way to control sending notificatoin XX days after the due day.

3 Comments
Community Manager
Status changed to: More Feedback Needed
 
Community Manager
Status changed to: Under Consideration
 
Scholar

Notification Delivery Day = [day] after account's billing day.  This doesn't work, we have notification going out on different days even know that all customers accounts are net 20 and should receive notification on the same day when invoice has not been paid.  Can you clairify what = day after account's billing day?

 

If theory net 20 days, we set notification for 21day to send out late payment notification, however, this email goes out anywhere from 10 days to 15 days after due date.