Happy Business Starts Here

Ability to translate gateway error messages.

Many customers require the ability to translate gateway error messages.

 

E.g. ResponseCode: RefusedResponseMsg: Invalid Card Number

 

This is displayed to the customer on the iframe in english.

Need the ability to translate messages into other languages.

3 Comments
Savvy Scholar

Totally agree, we are getting some lovely gateway messages that are not very customer friendly, such as :-

 

Transaction declined.REFUSED - 34: FRAUD SUSPICION

or

Transaction declined.REFUSED - 76 CARD BLOCKED 

 

Which are not very friendly to the customer.   The design of the iFrame messages needs to differentiate gateway messages that should not be shown, from messages that should be shown: ie how do you know which of the following mesage to display to the customer (from a coding perspecitve), its pretty obvious from reading them.

 

errorMessage: Transaction declined.REFUSED - 34: FRAUD SUSPICION

success:false

errorCode:GatewayTransactionError

 

errorMessage:Transaction declined.REFUSED - 5: REFUSED

success:false

errorCode:GatewayTransactionError

 

errorMessage:Expiration date must be a future date.

success:false

errorCode:BusinessValidationError

 

The answer here may be not to show GatewayTransactionErrors, however as there is no list it is hard to know if some messages may be useful, as if the message is not displayed then the contact centre has no way of detremining what the problem might be /.  

Partner
We could really do with this feature.
Zuora Alumni
Status changed to: Under Consideration