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Zuora Staff

Report on Accounts with Recent Payment Errors

How can I generate a report displaying all of the accounts with recent payment errors?

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Zuora Staff

Re: Report on Accounts with Recent Payment Errors

As you go through your cash reports you may want to dive deeper into any accounts that are trying to pay you but are receiving an error. There is a great report that will help you investigate further. This report is called "Accounts with Recent Payment Errors".

 

Let’s take a look by going to your reporting section, then go to:

Standard reports > Cash > Actions folder.

Then edit the ACCOUNTS WITH RECENT PAYMENT ERRORS report.

 

This is a DETAILED report and already shows some great data points, but a helpful couple of objects that you may want to pull in could be the "ACCOUNT: ACCOUNT NAME" and "PAYMENT: PAYMENT NUMBER". The nice thing about the payment number is that it’s clickable to get more specific information about the payment with the error. You can also change the time period for these results by editing the filter called "PAYMENT: EFFECTIVE DATE". 

ActsRecentPmtError1.png

 

ActsRecentPmtError2.png

 

Schedule as a Recurring Report

As usual, you can go to RUN REPORT, and click SCHEDULE. Select summary or detailed report, and choose your formatting options. Add any individuals or teams who need to receive this report by email and set the report to recur daily, weekly, monthly - it’s up to you.