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No Records are populating when using Refund Invoice Payment Data source

Question:

No Records are pulled out when using the Refund Invoice Payment Data source in my tenant. Refer to the below screenshot and provide a solution for this.

185472 - refund report.JPG

 

Root Cause:

If you have the Invoice Settlement feature enabled, this data source is deprecated. When the invoice settlement feature is enabled, "Unapplied Payments" will be enabled as well. As per KC, once unapplied payment is enabled, Refund invoice payment data source is deprecated.

 

Solution:

Please use the below data sources to export Refund invoice payment information.

  • Refund Part
  • Refund Application

 

185472 - refund report3.jpg

 

185472 - refund report2.jpg

 

Please refer to the below knowledge center article for more details
 
 

 

 





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