Question:
No Records are pulled out when using the Refund Invoice Payment Data source in my tenant. Refer to the below screenshot and provide a solution for this.
Root Cause:
If you have the Invoice Settlement feature enabled, this data source is deprecated. When the invoice settlement feature is enabled, "Unapplied Payments" will be enabled as well. As per KC, once unapplied payment is enabled, Refund invoice payment data source is deprecated.
Solution:
Please use the below data sources to export Refund invoice payment information.
- Refund Part
- Refund Application
Please refer to the below knowledge center article for more details
