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Zuora Support Moderator

Customer Accounts without Subscriptions

Is there a way to track customer accounts that are created in our tenant without a subscription assigned?


We think accounts are being created during the credit card validation process. If credit card fails and a new credit card is not entered the customer account remains in Zuora without a subscription. Any way to track this?





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Zuora Support Moderator

Re: Customer Accounts without Subscriptions

At this time we do not have a report that can show new Customer Accounts created without Subscription.

 

However, you can accomplish this using 2 separate reports:

 

- Report 1 will have all Active Customer Accounts, include the Account: ID field.

- Report 2 will be all active Subscriptions, include the Account: ID field.

 

You would then aggregate the 2 reports. Those Account: ID's from Report 1 that do not have a match in Report 2 would be those Customer Accounts without a Subscription assigned.

 





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