Happy Business Starts Here

Highlighted
Zuora Alumni

saml error: An internal error occurred during SSO provisioning.

Question: I'm getting the below SSO error in production but not sandbox.   Why is this error ocurring?

 

SAML error: An internal error occurred during SSO provisioning.  Please contact the administrator at your company for help.



If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

1 REPLY 1
Zuora Alumni

Re: saml error: An internal error occurred during SSO provisioning.

Answer: You can usually find the issue by doing a SAML trace.   Information on doing a SAML trace can be found at the below url.

 

https://www.netiq.com/communities/cool-solutions/useful-firefox-saml-tool-debugging-problems/

 

In your case, a SAML trace indicates special characters at the end of your destination url.

 

ie..

<samlp:Response ID="_bc4d38f1-b302-4f12-9400-6bf72be186cc"
Version="2.0"
IssueInstant="2017-04-24T18:18:27.025Z"
Destination="https://www.zuora.com/apps/saml/SSO/alias/defaultAlias​"
xmlns:samlp="urnSmiley Surprisedasis:names:tcSmiley FrustratedAML:2.0Smiley Tonguerotocol"
>



If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √