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Zuora Staff

Why does my reporting screen just spins and doesn't load the page?

I am trying to access the reporting tool, when I click on the link, the screen just spins and does not load. Can you please help me fix this?



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1 REPLY 1
Zuora Staff

Re: Why does my reporting screen just spins and doesn't load the page?

First check the Admin Settings, Manager Users > Click on the user that can not log into the reporting screen and check the Reporting Role to make sure it is selected with the Zuora Reporting Standatd User. If is not selected, click on edit button and select this from the dropdown and save. If it is already selected, please submit a ticket to support@zuora.com so we can have the user settings checked in the back end.



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