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[Urgent] Email Notifications for net terms
Support is not being of any assistance and taking there very sweet time on my support ticket I put in last Friday! Support continues to do the bare mininum when replying each day. First it was "I don't understand" then it was them restating my summary to confirm if that was what I was asking (using my exact wording) then it was confirm your tenant (even though I provided it in the support ticket and provided a link to the example in my tenant below)! At this point I have no hope that support will even have a solution for my issue in the next month. I have a deadline I need to meet and testing for this issue days at least 1 day. They have wasted 5 days of testing time so far and have yet to move my issue to critical like I requested.I have outlined my issue below. Thank you to all who read and comment.
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Re: [Urgent] Email Notifications for net terms
Hi cjamerson,
Sincere apologies for the frustration and overall delay you have experienced in this instance.
Your issue is currently being investigated by our Notifications Subject Matter Expert with utmost priority.
An update has been provided within the ticket, which will be used for correspondence going forward.
Regards,
Daniel
Global Support Manager
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Re: [Urgent] Email Notifications for net terms
Viktor was amazing in my video chat session! After he reviewed everything with me, we deemed that it was an error on my part. (Yippy, so relieved about this) So we have it set to the correct profile now and will wait until after 4:15am PST to confirm if an email is sent.
I greatly appreciate the Daniel stepping up as a manager and getting a SME to review this issue with me. Kudo's to both Daniel and Viktor.
Thanks!