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Unable to establish connection to Avalara. Please verify your credentials and try again later.

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Zuora Alumni

Unable to establish connection to Avalara. Please verify your credentials and try again later.

Problem: I went to update my Avalara password in Zuora settings and got the below error.  This occurs when I click on the "Test Connection" button.  I know that my password is 1000% correct.   What can be using this error?


Error: Unable to establish connection to Avalara. Please verify your credentials and try again later.



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1 REPLY
Zuora Alumni

Re: Unable to establish connection to Avalara. Please verify your credentials and try again later.

Answer: You will need to also put in the License Key even if that value hasn't changed.



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