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Sending BCC in email to Hubspot contact

Hello,

 

One of our customer is using Hubspot as their CRM and currently they BCC an email address (201135@bcc.hubspot.com) in their MS-Outlook while sending out any customer communications so all emails are tracked in HubSpot. Currently they are testing this with Zuora email communications (by adding this email address in Bcc) and they are saying it is not populating the emails in Hubspot.

 

Any suggestion on how we can debug and identify the issue?

 

Thanks, 
Vasu