SSO error: Federated ID provided by SAML assertion doesn't match our records.

[Robert]

Question: I'm getting the below error when I try to SSO to Zuora.

Error: Federated ID provided by SAML assertion doesn't match our records.

[Robert · Accepted solution]

Answer: This error normally indicates that you are sending incorrect Federated Id to Zuora.   Please verify the federated id you are sending and check it against the user account in Zuora.   Below is what you should be looking at in your Zuora account.