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[SSO] You must use Single Sign-On to log in Zuora. Please contact your tenant administrator

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[SSO] You must use Single Sign-On to log in Zuora. Please contact your tenant administrator

Problem:

 

You are getting the error "You must use Single Sign-On to log in Zuora. Please contact your tenant administrator".

 

This error usually comes up whenever SSO is enabled for that user but you are trying to login Zuora using apisandbox.zuora.com or zuora.com.

 

Solution:

 

This error means you should go to your SSO portal instead. For example, in Okta you would need to click on the chiclet to login through SSO.

 

Here I am using Okta as an example to show you what loggin in SSO looks like

 

Screen Shot 2020-03-10 at 2.29.46 PM.png




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