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Zuora Staff

SSO Single sign on fails due to response issue time too old or with date in future

Problem Statement:

When attempting to login to Zuora with SSO enabled using Active Directory Federation Services (ADFS) you get the following error:

Your Single Sign-On attempt failed

Response issue time is either too old or with date in the future

Screenshot:

 

 sso_error.JPG

 

 

 

 

 

 

 

 

 

 

 

 



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1 REPLY 1
Zuora Staff

Re: SSO Single sign on fails due to response issue time too old or with date in future

Solution:

This is often the result of the time clock on the server being out of sync because the w32tm service stopped or a firewall temporarily blocked ADFS from connecting to the designated NTP source.

To resolve, please ensure that the time on the ADFS host is synchronized with a reliable NTP server. You can use the Windows Time Service tool to check (w32tm).

.By default the time skew value on ADFS is set to 0 meaning any time differences between ADFS and the relying party will result in this error.

 

Supporting References:

How to change the time skew value on ADFS



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