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Zuora Alumni

Problem logging into Zuora

Problem: Problem logging into Zuora.



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Zuora Alumni

Re: Problem logging into Zuora

Answer: 

 

In the interest of protecting Zuora customer data and enforcing tenant account security, Zuora Global Support staff cannot fulfill any user-permission related requests in a customer's tenant environment.

This policy is in place to ensure that all account creation and privilege entitlement activities originate from specific action taken by an authorized staff member with the customer tenant. Account administration activities can only be completed by a user with Administrator-level access within each customer tenant. You must contact an Administrator user directly in order to obtain access to any tenant.

For more information on how to create and administer Zuora Users and User Roles, please see our documented guide here:

 

http://knowledgecenter.zuora.com/CF_Users_and_Administrators/Administrator_Settings/Manage_Users.



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New Student

Re: Problem logging into Zuora

I once had a similar problem, but now everything is working, I hope that the developers have fixed it.

Try using a different browser.
for example Google Chrome