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New Zuora user interface is 'shaking'

Problem:

Some tabs within the new Zuora interface are "shaking" left and right when being used. When I go to reporting page, the whole screen vibrates. It seems the side bar on the right goes back and forth between appearing and disappearing.






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Support SME

Re: New Zuora user interface is 'shaking'

Solution:

This 'screen vibration' issue has been identified as a user-end web browser issue. This has been tested in both recommended web browsers for Zuora UI access: Mozilla Firefox and Google Chrome

 

To fix this issue:

 

  1. Delete your browser cookies
  2. Clear your browser cache
  3. Clear you browser history
  4. Restart your computer

 

Below are online resources on how to accomplish the above steps:

 

Mozilla Firefox:

Google Chrome:






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Guru

Re: New Zuora user interface is 'shaking'

@Rolando Suggesting to clear browser history and restart the computer seems a bit heavy handed as neither of these steps have any impact upon how a page is rendered by a browser. Steps 1 and 2 are fine and should be sufficient if its due to local browser state.