New Zuora user interface is 'shaking'

[Rolando]

Problem:

Some tabs within the new Zuora interface are "shaking" left and right when being used. When I go to reporting page, the whole screen vibrates. It seems the side bar on the right goes back and forth between appearing and disappearing.

[Rolando · Accepted solution]

Solution:

This 'screen vibration' issue has been identified as a user-end web browser issue. This has been tested in both recommended web browsers for Zuora UI access: Mozilla Firefox and Google Chrome

To fix this issue:

1. Delete your browser cookies
2. Clear your browser cache
3. Clear you browser history
4. Restart your computer

Below are online resources on how to accomplish the above steps:

Mozilla Firefox:

• Delete cookies
• Clear cache
• Clear history

Google Chrome:

• Delete cookies / Clear cache
• Clear history

[feisley]

@Rolando Suggesting to clear browser history and restart the computer seems a bit heavy handed as neither of these steps have any impact upon how a page is rendered by a browser. Steps 1 and 2 are fine and should be sufficient if its due to local browser state.