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Is backup handled by Zuora?

Question or Problem Statement:
Is backup handled by Zuora?






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Support SME
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Re: Is backup handled by Zuora?

Solution:
we do not support customer-specific backups.
We do hourly and daily backups of all Customer data. In addition, we have a real-time replication of data from our primary datacenter (Switch Las Vegas) to our Disaster Recovery site (Santa Clara). If there is a data corruption issues (for example data corrupted), our TechOps team will recover the data from the backup. There is no license needed for this. Please note this backup strategy applies to Production environments only.






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