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Customize Zuora email Template with logical conditions

Question

Is it possible to use an If/Then statement to show or hide certain text in the email template?

Use case : If a field has a value greater than 0 I would like to display one block of text, and if not I would like to display a second block of text in the email.

 

 

Solution:

As per the current design, it is not possible to add the Condition statements inside the email template, for this scenario it is recommended to use Workflow. We can use the "if" task in workflow and create two email templates for IF and Else with the required block of text in both templates