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Account Locked

Hi,

 

Just would like to seek for help since my Account in Zuora sandbox is locked. I'm getting this kind of error whenever I logged in even if 20 minutes had been passed: "This account has been locked for security purposes due to successive login failures. Please try again in 20 minutes. If you continue to have problems, please contact Zuora."

 

Thank you!

1 REPLY 1
Support SME

Re: Account Locked

Hi @jsZuoraComm,

 

I can see that my colleague Daniel is currently looking into the ticket you created.

 

Due to the sensitivity of this data, it would be best to be discussed inside the Ticket.

 

For more information in regards to the lockout period, please have a look at the following article:

 

http://knowledgecenter.zuora.com/CF_Users_and_Administrators/A_Administrator_Settings/Security_Polic...

 

I hope that this helps.






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