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Time Zone feature that would automatically fix all dates in the system

Feature Request:

There is an issue involving time zone difference and the Zuora's servers running solely on a GMT-08:00 time zone.

- The issue is that the invoice due date's time validation when triggering a Bill Run with an Invoice Date using the "date today" is based on the user's local machine time. However, the option to "apply the Credit Balance" from within the Invoice detail page under the option "more" is based on the server time (GMT-08:00).

 

Status: this request is already in the road map

Reference Number: DE8371

Business Need:

The problem is that when applying Credit Balance to an invoice, an option to change date is not available. Thus, it always defaults to GMT-08:00 time zone.

Unfortunately, both the web UI and z-api have the same validation logic. You cannot apply the Credit Balance to future dated invoices -- future dated in a sense that that date today is based on the server time (GMT-08:00).

Since there are several Zuora users not residing on a GMT-08:00 location, they have to wait for the GMT-8 time to strike 12am for them to start the task of applying a credit balance.

The request is to introduce a Time Zone feature that would automatically fix all dates in the system, like allowing users to configure a timezone in their environments, and not only the credit balance date problem.

3 Comments
Community Manager
Status changed to: More Feedback Needed
 
Community Manager
Status changed to: Under Consideration
 
Zuora Product Team
Status changed to: Implemented

Timezones at the tenant level are currently in Limited Availability and will be going General Availability soon. If you're interested, please contact our Support Team.