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More integrated way to promote tickets to enhancement requests in forum

Right now it's extremely redundant to have to file a ticket for something, get told that it needs to be posted in a forum as an enhancement request, and then track it with our CSM.

 

This request is to have plans to have a more integrated ticket to RFE experience with better macro tracking of all RFEs and tickets that may have been posted by Contacts within a company.

 

Ie. Acme uses Zuora, and has IT, Finance Ops, and Sales contacts that file tickets with Zuora. All the tickets and RFEs should be trackable in one place and in one unified view. "Show me all of Acme's RFE's and open tickets" would be very helpful.

3 Comments
Community Manager
Status changed to: More Feedback Needed
 
Community Manager
Status changed to: Under Consideration
 
Zuora Product Team
Status changed to: Implemented

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