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[SOAP] What will happen to customer account if payment is declined via subscribe() call?

Zuora Alumni

[SOAP] What will happen to customer account if payment is declined via subscribe() call?

Problem Statement: The account was created via our API and payment was submitted via credit card at the time of purchase. If a customer's payment declines immediately, does Zuora have any logic that can be used to cancel the account?

 



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1 REPLY 1
Zuora Alumni

Re: [SOAP] What will happen to customer account if payment is declined via subscribe() call?

Solution: When creating an account with subscribe() call, if the payment is declined, our system will rollback all operations. By rollback, it means that  the account, subscription, generate invoice, payment method and collect payment created by the call will be deleted.



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