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Fivetran is not receiving batch files from Zuora after waiting for an hour

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Fivetran is not receiving batch files from Zuora after waiting for an hour

 Hi,

 

We are facing an issue wherein we are not recieving the batch files from Zuora (this happening since 03/02) , Trying to understand if there is any issue from Zuora's side which is causing this delay.

 

We perform the following steps to fetch the batch files -

1. We make ZOQL request.

2. We poll for next one hour to check if the batch request is complete.

3. If its not complete, then we again send the request after an hour.

 

Now, since March 2nd, Zoura request are not getting completed and our system is rescheduling the events after every one hour.

 

 

Thanks,

Fivetran