Release Notifications

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

Hi Sid, do you have a the date that this will role out to Sandboxes so that we can test before these changes go to production?

Thank you

-Ben

------------------------------
Ben Kutsch
Inspirato

Original Message:
Sent: 04-20-2023 14:12
From: Sid Varma
Subject: Zuora Connector for Salesforce CRM Update Announcement

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

• Rollout Date: Between April 24 and May 12, 2023

• Environments: NA Sandbox, EU Sandbox, and API Sandbox environments
  
  

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

Hi Sid, how will be know once it is deployed in our Sandbox ?

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

• Rollout Date: Between April 24 and May 12, 2023

• Environments: NA Sandbox, EU Sandbox, and API Sandbox environments
  
  

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

Do I need to check under Commerce settings -> 360+ Sync Failure List ?

------------------------------
Girish Jain
Thales

Original Message:
Sent: 04-25-2023 10:06
From: Girish Jain
Subject: Zuora Connector for Salesforce CRM Update Announcement

Hi Sid, how will be know once it is deployed in our Sandbox ?

------------------------------
Girish Jain
Thales

Original Message:
Sent: 04-20-2023 14:12
From: Sid Varma
Subject: Zuora Connector for Salesforce CRM Update Announcement

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

• Rollout Date: Between April 24 and May 12, 2023

• Environments: NA Sandbox, EU Sandbox, and API Sandbox environments
  
  

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

Hi Girish,

After your sandbox is upgraded you will be able to see your objects on the 360+ Object Enablement page and all sync failures that are supported for manual retry on the 360+ Sync Failure List page under commerce settings. Since it will not be feasible for us to inform each customer/tenant, we will post a similar notification here once the deployment in sandboxes is complete.

Hope that helps.

------------------------------
Sid Varma

Original Message:
Sent: 04-25-2023 10:58
From: Girish Jain
Subject: Zuora Connector for Salesforce CRM Update Announcement

Do I need to check under Commerce settings -> 360+ Sync Failure List ?

------------------------------
Girish Jain
Thales

Original Message:
Sent: 04-25-2023 10:06
From: Girish Jain
Subject: Zuora Connector for Salesforce CRM Update Announcement

Hi Sid, how will be know once it is deployed in our Sandbox ?

------------------------------
Girish Jain
Thales

Original Message:
Sent: 04-20-2023 14:12
From: Sid Varma
Subject: Zuora Connector for Salesforce CRM Update Announcement

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

• Rollout Date: Between April 24 and May 12, 2023

• Environments: NA Sandbox, EU Sandbox, and API Sandbox environments
  
  

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

• Rollout Date: Between April 24 and May 12, 2023

• Environments: NA Sandbox, EU Sandbox, and API Sandbox environments
  
  

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

• Rollout Date: Between April 24 and May 12, 2023

• Environments: NA Sandbox, EU Sandbox, and API Sandbox environments
  
  

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

Hi Marco,

Please see my response below:

Question: After the update, Zuora 360 sync will be permanently disabled and only Zuora 360+ will be used for sync?
Answer: That is correct. As a part of the update, we will disable 360 Sync and power on the new version which has a new back-end/architecture but leverages the 360+ user experience.

Question: When upgrading in the PRODUCTION environment, will all items listed on the "360+ Object Enablement" page (Objects: Zuora Connector for Salesforce 360(+) and Objects: Zuora Quotes ) be selected? or just objects: Zuora Connector for Salesforce 360( + ) ?
Answer: After your tenant has been upgraded (sandbox or production), you will see all your relevant objects from both sections auto selected/checked on this page.

Hope this helps!

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

• Rollout Date: Between April 24 and May 12, 2023

• Environments: NA Sandbox, EU Sandbox, and API Sandbox environments
  
  

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

Hi. I hadn't realised until this last post that this change will move us from 360 sync to 360+. 
We've never used 360+ (or even looked at it). 
Will all the settings/config be transferred over, or do we have to take time to learn about and configure 360+ ?
Thanks

Hi Marco,

Please see my response below:

Question: After the update, Zuora 360 sync will be permanently disabled and only Zuora 360+ will be used for sync?
Answer: That is correct. As a part of the update, we will disable 360 Sync and power on the new version which has a new back-end/architecture but leverages the 360+ user experience.

Question: When upgrading in the PRODUCTION environment, will all items listed on the "360+ Object Enablement" page (Objects: Zuora Connector for Salesforce 360(+) and Objects: Zuora Quotes ) be selected? or just objects: Zuora Connector for Salesforce 360( + ) ?
Answer: After your tenant has been upgraded (sandbox or production), you will see all your relevant objects from both sections auto selected/checked on this page.

Hope this helps!

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

• Rollout Date: Between April 24 and May 12, 2023

• Environments: NA Sandbox, EU Sandbox, and API Sandbox environments
  
  

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

In addition, what if our Zuora Quotes package is at version 9 or earlier (pre-360+), as ours is?  Will products still sync over?

Hi. I hadn't realised until this last post that this change will move us from 360 sync to 360+.
We've never used 360+ (or even looked at it).
Will all the settings/config be transferred over, or do we have to take time to learn about and configure 360+ ?
Thanks

Hi Marco,

Please see my response below:

Question: After the update, Zuora 360 sync will be permanently disabled and only Zuora 360+ will be used for sync?
Answer: That is correct. As a part of the update, we will disable 360 Sync and power on the new version which has a new back-end/architecture but leverages the 360+ user experience.

Question: When upgrading in the PRODUCTION environment, will all items listed on the "360+ Object Enablement" page (Objects: Zuora Connector for Salesforce 360(+) and Objects: Zuora Quotes ) be selected? or just objects: Zuora Connector for Salesforce 360( + ) ?
Answer: After your tenant has been upgraded (sandbox or production), you will see all your relevant objects from both sections auto selected/checked on this page.

Hope this helps!

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

• Rollout Date: Between April 24 and May 12, 2023

• Environments: NA Sandbox, EU Sandbox, and API Sandbox environments
  
  

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

Hi. I hadn't realised until this last post that this change will move us from 360 sync to 360+.
We've never used 360+ (or even looked at it).
Will all the settings/config be transferred over, or do we have to take time to learn about and configure 360+ ?
Thanks

Hi Marco,

Please see my response below:

Question: After the update, Zuora 360 sync will be permanently disabled and only Zuora 360+ will be used for sync?
Answer: That is correct. As a part of the update, we will disable 360 Sync and power on the new version which has a new back-end/architecture but leverages the 360+ user experience.

Question: When upgrading in the PRODUCTION environment, will all items listed on the "360+ Object Enablement" page (Objects: Zuora Connector for Salesforce 360(+) and Objects: Zuora Quotes ) be selected? or just objects: Zuora Connector for Salesforce 360( + ) ?
Answer: After your tenant has been upgraded (sandbox or production), you will see all your relevant objects from both sections auto selected/checked on this page.

Hope this helps!

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

• Rollout Date: Between April 24 and May 12, 2023

• Environments: NA Sandbox, EU Sandbox, and API Sandbox environments
  
  

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

• Rollout Date: Between April 24 and May 12, 2023

• Environments: NA Sandbox, EU Sandbox, and API Sandbox environments
  
  

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

Hello, 

------------------------------
Maria Taccariello
Classy Inc.

Original Message:
Sent: 04-20-2023 14:12
From: Sid Varma
Subject: Zuora Connector for Salesforce CRM Update Announcement

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

• Rollout Date: Between April 24 and May 12, 2023

• Environments: NA Sandbox, EU Sandbox, and API Sandbox environments
  
  

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

• Rollout Date: Between April 24 and May 12, 2023

• Environments: NA Sandbox, EU Sandbox, and API Sandbox environments
  
  

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

Hello,

Will real-time sync be required with 360+ or will will we have the ability to set the time frequency of the sync job as with 360? For example, currently our sync is set to run every 2 hours and require to set this same cadence with 360+ to not impact business processes that require this delay in syncing of the Account & related objects by design. Thank you, Sarah

------------------------------
Sarah Kantonen
Outreach

Original Message:
Sent: 04-20-2023 14:12
From: Sid Varma
Subject: Zuora Connector for Salesforce CRM Update Announcement

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

• Rollout Date: Between April 24 and May 12, 2023

• Environments: NA Sandbox, EU Sandbox, and API Sandbox environments
  
  

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

• Rollout Date: Between April 24 and May 12, 2023

• Environments: NA Sandbox, EU Sandbox, and API Sandbox environments
  
  

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

Hello,

We have tried to enable 360+ in the past but we faced two issues back then, I'd like to know if those are resolved now:

1. Product features were not supported by 360+. Will they get synced now?
2. At some point real time sync just stopped working in production. I believe it might have been caused by the amount of enqueued errors, but we were forced to go back to 360 as our operations cannot work without the sync. If something like that should happen with this new sync, will there be any workaround/possibility to rollback to 360 so that operations are not impacted?

How long are you planning to have this available in sandbox before rolling it out to production environment?

Thanks,

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments giving customers enough time to test the latest changes before rolling out to production environments. We will post a similar notification once we have upgraded all sandboxes and one when we're about to start production roll-out.

• Rollout Date: Between April 24 and May 12, 2023

• Environments: NA Sandbox, EU Sandbox, and API Sandbox environments
  
  

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, recurring sync and ability to configure advanced sync settings will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------

[Updates in red 5/3/2023]

Customers currently using Zuora 360 sync will be upgraded in waves to Zuora's latest Salesforce CRM sync by Q2 2023. This will ensure you are on the newest version of the Salesforce connector with the latest capabilities.

We will first roll-out the update to sandbox environments. We will post a similar notification once we have upgraded all sandboxes with a production environment rollout plan at least 4 weeks in advance.

• Rollout Date: Between April 24 and May 12, 2023

• Environments: NA Sandbox, EU Sandbox, and API Sandbox environments
  
  
  

How is this better? 

This upgraded version brings the following improvements for customers on Zuora 360:

• Performance - offering improved sync latency at a large scale, 5x faster sync speeds for high volumes of data. 

• Resilience - offering improved sync efficiency and reliability. 

• Simplicity - enabling faster time to troubleshoot and triage sync errors.

• Configurability - allowing 360 sync customers the benefit of selecting specific objects for sync within the Zuora UI. 

What is different?

Please note the following differences to your current 360 sync capabilities:

1. Optimized for low latency, near real-time sync in predetermined batch sizes using Salesforce SOAP API (no Bulk API support yet) 

2. Sync reporting: All sync failures that are supported for manual retry will be posted on the 360+ retry failures page. Please make yourself familiar with this page as we will no longer post updates within the Sync History section of Zuora 360. 

3. Email notifications are currently not supported in the new sync

4. Object Selection Capability: Select what data you want to sync from the 360+ Object Enablement configuration page. 

5. Simplified product experience: With this upgrade, changed data in Zuora will be synchronized to your Salesforce org in near real-time. Thus, ability to set scheduled syncs and to configure batch sizes & batch modes will be deprecated.
   
   

How does this impact you?

Customers will not experience any impact during the upgrade processes and will not need to do anything on their end. All the objects synced in 360 will be migrated to the new version. 

For more information, please refer to Zuora Knowledge Center or open a support ticket with Zuora Global Support.

------------------------------
Sid Varma
Senior Product Manager, Platform
Zuora
------------------------------