Customers currently using Zuora 360 sync will be upgraded in batches to the latest Salesforce CRM sync in production environments.
Production Deployment Timeframe: Performed in batches starting August 7, 2023
Phase 1: Real-time sync customers
Phase 2: Scheduled sync customers
Environments: NA Production, EU Production
How do I know if my Zuora production tenant is running Zuora 360 and will be part of this upgrade?
From the top right settings dropdown menu in the Zuora UI of your production tenant, click "Commerce" and navigate to "Synchronize Salesforce.com Data" page. In the "Recurring Sync" section, if either of the sync modes are operational, your tenant will be part of this upgrade:
When will my production tenant receive the upgrade?
We will notify you via email about the exact planned upgrade date for your production tenant, about a week before the planned upgrade date.
What is better in this upgrade?
This upgraded version brings the following improvements for customers on Zuora 360:
Performance - Faster sync speeds for high volumes of data
Resilience - Improved sync efficiency and reliability
Configurability - Allowing selection of desired objects for sync from the Zuora UI
Operational Visibility - Richer sync operation monitoring
Simplicity - Faster time to troubleshoot and triage sync errors
How is the experience different?
Once the upgrade is complete, you can expect to see the following changes to your legacy Zuora 360 sync capabilities:
Sync Failure Retry: All sync failures that are supported for manual retry will be posted on the Sync Retry Failures page. Customers can select one or more failed records and click the "Resync" button. In the future, the ability to retry failures will be supported right from within the System Health Dashboard. For more information, refer to the Zuora Knowledge Center.
Object Selection Capability: Select the objects you want to sync to your Salesforce org from the Sync Object Enablement configuration page. For more information refer to the Zuora Knowledge Center. As a part of the upgrade, we will ensure all your Zuora objects switch from legacy sync to the new sync service. Once the switch is complete, they will automatically show as checked/selected on this page.
Email notifications for near real-time sync failures can be set up from the Zuora Central Platform UI. For more information about setting up or editing an existing email notification setup, refer to the Zuora Knowledge Center.
Here's a quick video that explains the above changes: https://community.zuora.com/viewdocument/zuora?CommunityKey=f636065e-f534-4480-97df-2381079de0a3&tab=librarydocuments
How does this impact me?Customers will not experience any impact or downtime during the upgrade processes, and will not need to do anything to uptake the change. All the objects synced via legacy 360 will be migrated to sync via the new sync. For more information, questions, or concerns, please refer to Zuora Knowledge Center, open a support ticket with Zuora Global Support, or reach out to Zuora Platform Product Management at firstname.lastname@example.org
------------------------------Sid VarmaSenior Product Manager, PlatformZuora------------------------------
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