Maintenance Notifications

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  • 1.  SYSTEM MAINTENANCE - ZUORA BILLING - PRODUCTION - February 17, 2024

    Posted 01-23-2024 16:24
    Edited by Scott Blashek 01-25-2024 15:56
    No replies, thread closed.

    Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.

    We will be conducting maintenance against Zuora Billing Production environments as follows:

    Service, Datacenter(s) impacted and Timelines:

    #1 -- CANCELLED
    Service:  Zuora Data Query
    Datacenters: EU1 Production, NA1 Production and NA2 Production
    Timeline:  7:00 PM PT to 9:00 PM PT Saturday February 17, 2024 (UTC: 0300-0500 next day)
    Impact: During the maintenance window, we anticipate 5 minutes or less of service disruption(s) spread across the maintenance window.

    #2
    Service:  Zuora Billing Services, API and UI access for select customer Zuora IDs (see list below)
    Datacenters: NA2 production only
    Timeline:  7:00 PM PT to 9:00 PM PT Saturday February 17, 2024 (UTC: 0300-0500 next day)
    Impact: During the maintenance window, we anticipate services to be unavailable for up to 2 minutes or less during the maintenance window for customers with the Zuora IDs mentioned below. 

    Note: There will be no impact to customers outside of this group other than what is listed in item (1) above

    Impacted Zuora IDs:
    Zuora ID (ZID) : ZID-NA02-PROD-20
    Zuora ID (ZID) : ZID-NA02-PROD-32
    Zuora ID (ZID) : ZID-NA02-PROD-39
    Zuora ID (ZID) : ZID-NA02-PROD-42

    Zuora ID (ZID) : ZID-NA02-PROD-43
    Zuora ID (ZID) : ZID-NA02-PROD-46
    Zuora ID (ZID) : ZID-NA02-PROD-50


    To find your Zuora ID, please review:
    https://knowledgecenter.zuora.com/Billing/Tenant_Management/A_Personal_Settings

    For updates during the maintenance window, please subscribe to Zuora Trust page



  • 2.  RE: SYSTEM MAINTENANCE - ZUORA BILLING - PRODUCTION - February 17, 2024

    Posted 01-25-2024 16:00
    Edited by Scott Blashek 01-25-2024 16:00
    No replies, thread closed.

    Please note, we have cancelled the Data Query maintenance (Item #1 above) and will reschedule separately for March (Date/Time TBD).   Item #2 will remain as scheduled.