Maintenance Notifications

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  • 1.  SYSTEM MAINTENANCE - EU1 PRODUCTION - SATURDAY FEBRUARY 15, 2025

    Posted 18 days ago
    Edited by Scott Blashek 17 days ago
    No replies, thread closed.

    Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.

    We will be conducting maintenance against Zuora Billing Production environments as follows:

    Service, Datacenter(s) impacted and Timelines:

    Zuora Billing - Production - EUROPE - CLOUD 1 (EU1)

    4:00 PM PT to 6:00 PM PT, Saturday February 15, 2025 (UTC 12:00 AM to 2:00 AM Sunday) - UPDATED

    Impact:
    Zuora Billing - Production - EUROPE - CLOUD 1 (EU1)

    #1 During the maintenance window, we anticipate two (2) brief service interruptions to Zuora Billing APIs lasting 1-2 minutes each to Zuora Billing API and UI access while we perform necessary updates required by our Cloud Service Provider.  We anticipate the first service interruption to be within the first 5 minutes of the window start, with the second 1-2 hours after. 

    #2 During this update, outbound callouts in EU1 Production environments may experience temporary failure for up to 1 minute. Any retries configured within notifications would lessen or eliminate any impact.

    For updates during the maintenance window, please subscribe to Zuora Trust Maintenance page



  • 2.  RE: SYSTEM MAINTENANCE - EU1 PRODUCTION - SATURDAY FEBRUARY 15, 2025

    Posted 17 days ago
    Edited by Scott Blashek 17 days ago
    No replies, thread closed.

    Please note.  The maintenance date has been moved +1 day to Saturday February 15, 2025 to align with our 2025 Zuora Billing, Payments, Platform and Revenue Maintenance Schedule