Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.
We will be conducting maintenance against Zuora Billing Production environments as follows:
Service, Datacenter(s) impacted and Timelines:
Zuora Billing - Production - AMERICAS CLOUD 2 (NA2)
7:00 PM PT to 9:00 PM PT, Friday Aug 15, 2025 - Rescheduled for Saturday September 13, 2025 (Separate Announcement here)
Zuora Billing - Production - EUROPE CLOUD (EU1)
4:00 PM PT to 6:00 PM PT, Saturday Aug 16, 2025 (UTC 11:00 PM 1:00 AM Next Day)
Zuora Billing - Production - AMERICAS CLOUD 1 (NA1)
12:00 AM PT to 2:00 AM PT, Sunday Aug 17, 2025
Net Impact: Sync Delays for up to 2h
Details: during this update, the Zuora Salesforce Connector for CRM will experience service delays for up to 2 hours in all production regions while we upgrade necessary systems and/or infrastructure. Object updates made during this time will experience a delay in processing during this time. Objects syncing during this period will process normally after the delay as outlined.
For updates during the maintenance window, please subscribe to the Zuora Trust Maintenance page.