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New location and name for Support Solution Articles

  • 1.  New location and name for Support Solution Articles

    Posted 07-27-2023 11:13
    Edited by Michael Cardamone 08-03-2023 10:45

    In order to expedite the resolution of your technical inquiries, Zuora has decided to implement the Knowledge Centered Service (KCS) methodology. This strategic approach will facilitate the prompt sharing of new solutions and updates to existing documentation.

     The current Support Solution Articles, previously located in the Zuora Community, have been rebranded as Self Service Solutions and are now accessible from the Support portal. To access them, simply select the "Self-Service Solutions" option under the "Filter by Type" category.
    NOTE: Self Service Solutions & Knowledge Center Articles will always be selected as the default in the Support Portal.

    Going forward, our Zuora agents will refrain from posting new Support Solution Articles and instead will contribute to the creation of new articles under the Self-Service Solutions category. 

    Support Solution Articles will continue to be available in both locations until November 1, 2023. After this duration, they will no longer be accessible in the Community unless you're using the Self Service Solutions filter with your search.

    Furthermore, we value your feedback immensely. Each Self-Service Solutions article will feature an option for you to provide feedback, allowing you to indicate if any part or the entirety of an article is not effective or if you have any suggestions for improvement.


    Rest assured that all comments will be carefully reviewed, and necessary adjustments to the articles will be made promptly, typically within a few days.

    Thank you for your understanding and cooperation as we work towards delivering a more efficient and seamless support experience.

    Looking forward to serving you better!

    Michael Cardamone
    Director Support Operations
    Zuora, Inc.