Maintenance Notifications

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  • 1.  Emergency Maintenance - Europe Cloud (EU) Production 6:15PM PDT Aug 30, 2022 (1:15AM UTC next day)

    Posted 08-30-2022 11:24
    Edited by Scott Blashek 08-30-2022 12:45
    No replies, thread closed.
    We are taking an emergency maintenance window to restart a security storage system to address a performance issue.

    Data Center Impacted:
    Europe Cloud (EU) Production

    Service Impacted:
    Payments (Create, Retrieve, Update, HPM etc)

    Maintenance start time:
    6:15PM PDT Tuesday August 30, 2022
    1:15AM UTC Wednesday August 31, 2022

    Anticipated window:
    60 minutes

    Impact:
    During the maintenance window, we anticipate minimal to no impact due to built-in system redundancies


  • 2.  RE: Emergency Maintenance - Europe Cloud (EU) Production 6:15PM PDT Aug 30, 2022 (1:15AM UTC next day)

    Posted 08-30-2022 12:47
    Edited by Scott Blashek 08-30-2022 12:47
    No replies, thread closed.
    Start time in UTC was corrected to 1:15AM UTC





  • 3.  RE: Emergency Maintenance - Europe Cloud (EU) Production 6:15PM PDT Aug 30, 2022 (1:15AM UTC next day)

    Posted 08-30-2022 19:39
    Edited by Scott Blashek 08-30-2022 19:39
    No replies, thread closed.
    Maintenance has been completed.  For additional details please see Zuora Trust: https://trust.zuora.com/incidents/sdnc6zbts9bm