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Why Usage Records Stay in Pending Status After a Bill Run 

11-18-2024 14:33

At our November Global Support Best Practice Workshop, we walked through the common issue where usage records stay in “Pending” status after a bill run. During the workshop, I walked through different scenarios, shared some troubleshooting tips with a demonstration. 

Here are 3 Tool Tips to help you better understand what is happening with your system:

  1. Usage Rating Logic
  2. Usage Upload Validations
  3. Usage Records Cannot Be Added to Draft Invoices

There's also a demonstration.

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