Maintenance Notifications

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SYSTEM MAINTENANCE - Americas Hosted, Production Environment - Zuora Billing - Nov 13, 2021

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  • 1.  SYSTEM MAINTENANCE - Americas Hosted, Production Environment - Zuora Billing - Nov 13, 2021

    Posted 08-23-2021 13:07
    Edited by Scott Blashek 8 days ago
    No replies, thread closed.

    Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.

     

    Maintenance Window:

    Saturday October 23, 2021 - 4:00PM to 10:00PM PDT

    Saturday November 13, 2021 - 7:00PM to 9:00PM PST

    Environment(s) Affected:

    America's Hosted - Production Environment

     

    Description:

    In order to improve the customer experience and keep our systems updated to the latest scalable technologies,  we will be performing a scheduled maintenance downtime of the America's Hosted Production Environment to accommodate a major infrastructure update.  During this maintenance window, the America's Hosted Production Environment will be unavailable.

     

    Potentially Impacted service:

    All services in the America's Hosted Production Environment will be unavailable for the duration of the scheduled window.  Note that this maintenance will NOT impact Central Sandbox tenants.

     

    What actions must I take:

    The environment IP addresses will be changed following this maintenance.

     

    This MAY impact you, if your organization whitelists Zuora outbound IP addresses (from Zuora to Customer) for Zuora Billing Callouts, you may need to change the IP address to the new values for "America's Hosted" Environment:

     

    18.236.40.242
    34.210.245.35
    35.160.63.94
    35.161.181.38
    35.164.127.86
    35.165.76.151
    35.167.158.34
    35.81.156.101
    35.83.221.34
    35.84.156.230
    44.234.136.203
    44.236.125.171
    44.236.56.93
    44.237.224.86
    44.239.189.88
    50.112.203.250
    52.10.190.82
    52.10.67.173
    52.13.207.94
    52.26.221.151
    52.27.42.223
    52.42.44.126
    54.149.112.185
    54.185.46.144
    54.213.141.145
    54.213.20.246
    54.71.89.113

     

    Note: We will update this thread as new information is available. We will also update our corresponding Knowledge Center documentation following the maintenance to accommodate the new IP addresses listed above.

     

    See Also: Zuora KC  Inbound and Outbound IP Addresses

    Please reach out to Customer Support or your assigned Customer Success Manager if you have any further questions.  


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    Scott Blashek
    Zuora, Inc
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  • 2.  RE: SYSTEM MAINTENANCE - Americas Hosted, Production Environment - Zuora Billing - Nov 13, 2021

    Posted 19 days ago
    Edited by Scott Blashek 9 days ago
    No replies, thread closed.

    Description
    This post contains information regarding Payment Gateway testing which will be conducted in the coming weeks prior to November 13, 2021 related to validating select payment gateways in our updated infrastructure.

    What is happening?
    Zuora will be conducting short, periodic connectivity testing with all of its payment gateway integrations, gateway reconciliation features and payment method updaters. We will not be creating live transactions against any production accounts as part of this testing, however users may see these test transactions in logs as a result of this effort

    When is this happening?
    The testing will occur on multiple days between now and November 13.

    Why are we doing this?
    Zuora has worked with all of its payment gateway partners and integrators to ensure a smooth transition on and after November 13, 2021. We have asked all integrators to whitelist our new IP addresses ahead of time, and this step is part of validating that effort to ensure continuity of service following this maintenance.   .

    Do I need to do anything?
    No action is required by customers.  



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    Scott Blashek
    Zuora, Inc
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  • 3.  RE: SYSTEM MAINTENANCE - Americas Hosted, Production Environment - Zuora Billing - Nov 13, 2021

    Posted 9 days ago
    Edited by Scott Blashek 9 days ago
    No replies, thread closed.

    Additional information regarding our Payment Gateways

    For any new gateway instances created by customers between November 11th to 13th, you will need to make sure that any Merchant IDs (or the gateway's named equivalent) have been properly whitelisted by the corresponding gateway. If this scenario applies and as this process varies from gateway to gateway, we recommend that you reach out to your gateway to confirm they have whitelisted the IPs outlined in our community post  above with your MID.  Failure to do so may result in service disruption following the November 13th cutover.



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    Scott Blashek
    Zuora, Inc
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  • 4.  RE: SYSTEM MAINTENANCE - Americas Hosted, Production Environment - Zuora Billing - Nov 13, 2021

    Posted 9 days ago
    Edited by Scott Blashek 8 days ago
    No replies, thread closed.

    Description

    This post contains updated information regarding our declared maintenance window for October 23rd, 2021 to accommodate a major infrastructure update of the America's Hosted Production Environment.


    What is happening?

    We have decided to postpone the maintenance downtime window planned for October 23rd to our previously communicated quarterly maintenance window on November 13th, 7:00PM to 9:00PM PST (see Community Post). 


    Why are we doing this?

    We understand Zuora is mission critical to your business and our top priority is to ensure we provide the best experience to our customers. Due to delays in changes made by our payment gateway providers we've made the decision to align with our previously scheduled maintenance window on November 13th.

     

    Do customers need to do anything?

    No action is required by customers. 

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    Scott Blashek
    Zuora, Inc
    ------------------------------