Updated date of maintenance - 9/28/18.
Impacted Region: US customers on NetSuite Connector
The platform that Zuora hosts the NetSuite Connector on, Dell Boomi, has revised the date of the relcation of the primary datacenter for all of our US-based customers to Saturday, 10/13 (previously 9/29 and 10/6) from 3:00AM - 7:00PM EST (07:00 UTC to 11:00 UTC). This was previously scheduled for OCtober 6th, but the date was moved back due to customer feedback about potentially negative impact.
During the relocation, the US datacenter will be unavailable. Therefore, scheduled and event based processes will not execute. Any processes that are not finished at 7:00 /11:00 UTC will be terminated. For processes scheduled to execute during this period, you might want to alter their schedule. For event based processes that must continue to run or be available, you will need to take action to redirect requests.
US datacenter initiated outbound HTTP calls: Processes running on the US datacenter can initiate outbound HTTP calls to other servers. If those outbound destination servers utilize whitelisting, the server owner will need to change the whitelisting IP range because the HTTP calls will be initiated from a new location.
US datacenter inbound calls: Processes running on the US datacenter can accept inbound calls from other servers such as event-based integration processes, are hosted on the US datacenter, and can be initiated by an inbound request from an external application.
If you have an outbound firewall rule that targets the current US datacenter, you will need to update your IP range. Updating your IP range will allow you to connect to your hosted web service.
For customers who rely on the URL connect.boomi.com or b2b.connect.boomi.com, the URL will remain unchanged; only the IP address will change. If you rely solely on connect.boomi.com or b2b.connect.boomi.com without additional outbound firewall rules from their application, then no action is required once the transition is complete. If the external application has an outbound firewall rule that targets the current US datacenter IP address, then the external application will need to update the outbound firewall rule with the new US datacenter IP address.
The NEW IP addresses for US datacenter will be:
The OLD IP address for US datacenter is:
Until the transition is complete, Boomi recommends that both the current and future US datacenter IP addresses remain on any necessary whitelists or firewall targets.
What is b2b.connect.boomi.com?
b2b.connect.boomi.com was a URL created to allow AS2 customers to have non-SSL access to the datacenter.
What are ports 80 and 443?
Web server allows requests from the default ports 80 for HTTP and 443 for HTTPS. These are the ports that the server "listens to" or expects to receive from a Web client. Port 80/443 are generally a given for being open on any type of filtering device allowing traffic outbound on your network.
Unfortunately, they have already revised the date before per customer feedback and will not do so again in such a short timeframe. The odds that you have a firewall that need to whitelist these IP addresses is low, so I recommend speaking to your network engineering team about the potential need for a whitelist. It shouldn't be a difficult or time consuming task on their end and should certainly not cause downtime if you do so before September 29th.
Apologies for the inconvenience.
Hi @scottb and @TylerS - checking back here as this deploy is soon. Can you please let us know who on Zuora will be confirming a succesful deploy on Saturday? Understood Boomi will be performing the deploy itself, but we need Zuora to confirm Z-Suite is back up & running for all customers afterwards.
This maintenance is not being performed by Zuora, but Dell Boomi, our partner that hosts this integration. They have revised the date to September 29th due to their customer feedback and we have no control over that timing, unfortunately.
@TylerS Thank for the info...it does look like this has been postponed, which is fantastic news!
Thanks for your reply. Since we can't change the window, can someone in Zuora send an all-clear to us (in this thread) once the Atom migration is completed and operational? I know there is a maintenance window scheduled but occassionally it is not indicative of when maintenance activities are complete.
This way, we can line up team members on our end to start monitoring the integration and report issues as needed. I just want to be cognizant of their time given that its the weekend.
Please let me know if the Zuora team is able to give the "all-clear" in this thread once the migration has occurred (and successful), and how that will be communicated.
Hi @scottb and @TylerS - could you please clarify further as to who on Zuora side will be monitoring and in charge of any escalation? While we can spotcheck on our end after completion of migration (and are planning to do so), Z-Suite is owned and maintained by Zuora (whether via Boomi or not); customers cannot resolve any outages or underlying issues. Totally understand that Boomi would be responsible to rollback, but if needed, this should be a conversation between Zuora and Boomi directly. Let me know if I'm misunderstanding!
Hi @scottb and @TylerS!
Just wanted to check in and confirm that the Atom migration will be happening this Saturday at 7am EST. Can you confirm?
We cannot commit to having a resource updating this thread with the status of the maintenance, but we will have on-call engineers available should they be needed. In order to raise any issues you may have, we encourage you to submit a ticket through our Support team.
If you wish to monitor the status of the maintenance, you can do so at Boomi's Trust site: https://status.boomi.com/.
Could you please provide the Point of contact who will provide the status updates inlcudes Start/Delay/End of the maintenance on 29th?
Shoud we expect the status updates here?
Unfortunately, we have no ability to influence this maintenance. It was 100% scheduled and driven by Boomi/Netsuite. Please reach out to them directly if you have any concerns.
If you have concerns on monitoring and/or reaction on the Zuora side when the maintenance does occur, I would encourage you to open a Zuora support case so we may be able to input on the Zuora side. However, please be aware that we will not have direct ability to rollback any maintenance pushed on the Boomi side since this is their scheduled action.
Apologies for the late reply as I was traveling last week.
The migration did occur this past weekend and was successfully completed an hour earlier than they expected.
Thanks for the update. Is there a way for Boomi to understand the impact that this could cause for Customers with a Q3 end date of September 31, 2018? This is unfortunate timing as I mentioned, our integrations weren't regular after another outage (related to Token Authentication) for up to 48 hours, so would like to avoid that ordeal again if possible.
We are not performing this maintenance so there won't be a point of contact for us. If you would like to read more about the Boomi update then I suggest you read this article:
The article was translated into a more understandable update here as most users will not be familiar with the Boomi terminology, but any additional updates can be handled through them.
Thanks for letting us know about this outage, but this is unfortunate timing as many public companies will be very busy during this period of time before the end of Q3.
I am wondering if there is another time that this upgrade can be done (preferably end of 2nd week of October) once Q3 activity has tapered off a little. Could you let us know as this is a little concerning - the last Boomi outage caused 48 hours worth of invoices to be backed-up, and took the Boom integration days to catch up.
Hi Tyler and Zuora team --
Echoing Wei...please confirm Zuora will have a Z-Suite expert monitoring this deploy and its successful completion. If there are any issues, since Zuora is the Boomi 'customer' in this case, Zuora will need to escalate for resolution and/or rollback. We're getting a lot of attention on this one since it is quarter close and, if there are any issues, it will delay close activities.
Thanks in advance,