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[ACTION REQUIRED] Zuora is Deprecating the OpenOffice PDF Generation Service

  • 1.  [ACTION REQUIRED] Zuora is Deprecating the OpenOffice PDF Generation Service

    Posted 03-27-2017 09:45

    OpenOffice Deprecation


    We are announcing the immediate end of support of our legacy PDF generation service. Please check to see if you have taken the required step to switch your tenant to use our new PDF generation service by updating your invoice PDF templates. The OpenOffice technology, on which this legacy service is based, is no longer supported, as it does not allow you to use the latest features of Zuora invoice presentment.


    The new PDF service provides the following benefits:

    • Supports conditional logic in your templates for greater presentment flexibility
    • Sophisticated invoice presentment using nested tables for usage charges and invoice items
    • Barcode generation in the invoice
    • Expanded selection of merge fields makes more relevant information about your customers and subscriptions available for use during billing
    • Under active development

    You will have three months until June 30, 2017 to update your templates, and thereby switch to the new service, before the legacy PDF generation service is permanently deprecated and taken offline. During this time, we will continue to operate the service. However, should you have support requests related to the legacy PDF service, the support staff will direct you to update your templates to use the new PDF service.


    This update process is relatively straightforward and should just take a few minutes per template. Please refer to these instructions in our Knowledge Center.