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[Table Talk Videos] How to Improve Your Collections Strategy

  • 1.  [Table Talk Videos] How to Improve Your Collections Strategy

    ZUORA
    Posted 03-26-2021 19:01

    On March 25, 2021 we had a Table Talk on How to Improve Your Collections Strategy hosted by the Zuora Community with  

    • Serg Martinez, @Serg, Customer Success Architect
    • Megan Aaron, @Megan, Associate Product Manager
    • Kenta Tomura, @Kenta, Sr. Solution Architect
    • Shruti Pundalik @Shruti, Technical Support Engineer
    • Vishakha Gandhi @VishG, Technical Support Engineer

    Below is our presentation, recordings, and questions from each session.  If you have any additional questions, please ask below.

     

    PRESENTATION

     

    SESSION #1 VIDEO

     

    SESSION #2 VIDEO



    Questions covered in Session #1 along with any supportive links and articles:

    1. Collect AI - How it works, how can it be configured, how can it be A/B tested against the performance of our own -advanced- retries strategy
    2. Want to learn the techniques to improve collection techniques.
    3. Improving and optimizing AR
    4. How to leverage Zuora's full capabilities in the Collections Process and how to make meaningful SAAS dashboards
    5. Velocity and Escalation of Dunning notices
    6. Reducing chronically late payments from customers
    7. Is it possible to create an audit trail for Workflows?/
      1. Use Data Query to report on Workflow
      2. Workflow Best Practices (tags) 
    8. Statement Generator: Is it possible to create a statement at the ultimate parent level without having to changing the batch
      1. Create an ad hoc statement run
      2. Create a custom statement run
      3. Customize invoice templates using HTML
      4. Statement Generator APIs

     

    Questions covered in Session #2 along with any supportive links and articles:

    1. Learn new features on Zuora AI collection
    2. How can we avoid payment delinquencies early in the subscriber journey, to prevent future failed payments?
    3. Payment Plan & Collection Window
    4. Tracking payments to a subscription
    5. How can a manual approval task created by Dunning workflow be taken away from a pending queue, if the payment is applied for that?
    6. What are some examples of customer characteristics that can be used?
    7. Integration of the Collect UI with the rest of the Zuora app.
    8. Will there be any update to CPR dashboard with Smart retry ? Will there be more details added to the current CPR dashboard and metrics?

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