Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.
Zuora is reserving the following dates for potential production maintenance for the calendar year 2021 for all Zuora production environment(s).
Quarterly maintenance schedule for 2021
Q1: Saturday February 13, 2021 (Zuora Revenue)
Q1: Saturday February 20, 2021 (Zuora Billing)
Q2: Saturday May 15, 2021 (Zuora Billing & Revenue)Q3: Saturday August 21, 2021 (Zuora Billing & Revenue)Q4: Saturday November 13, 2021 (Zuora Billing & Revenue)
Timeline for each datacenter -- estimated1EU Cloud: 4PM - 6PM PT
US Hosted: 7PM - 9PM PT
US Cloud: 12AM - 2AM PT ( Sun, Next Day)
Zuora Revenue: All Environments: 7PM (Sat) - 1AM PT ( Sun, Next Day)
For the above scheduled windows, please keep the following in mind:
Confirmation or cancellation of these maintenance windows will be posted to this thread with at least 3-weeks notice from the scheduled date. Please subscribe to this thread for updates. When a maintenance window is confirmed, we will also post a separate Community notification announcement along with full details in this same Maintenance forum, and will provide a link to it on this thread. This information will include which datacenter(s) and systems are impacted. Zuora will make reasonable efforts to consolidate our Quarterly Maintenance to limit customer impact as much as possible, however please be advised that we may elect to conduct separately announced maintenance windows as necessary with similar advance notice depending on need and urgency. Thank you.
1. Maintenance start/stop timelines may be adjusted +/- hours based on the content and nature of the maintenance. Actual timelines will be established once the maintenance window is confirmed.
We are confirming that we are taking our Q1 - February 13 (Zuora Revenue) and February 20 (Zuora Billing) maintenance windows as outlined. Details on impacts will be posted separately next week and also echoed on this thread.Thank you!
Details on the Q1 Maintenance windows -February 13 (Zuora Revenue) and February 20 (Zuora Billing) - can be found here:SYSTEM MAINTENANCE - Q1 - ZUORA REVENUE & BILLING PRODUCTION ENVIRONMENTS
Greetings.We are confirming that we are taking our Q2 - May 15 (Zuora Billing and Revenue) maintenance windows as outlined. Details on impacts will be posted separately next week and also echoed on this thread.Thank you!
Details on the Q2 Maintenance window - May 15, 2021 - Zuora Revenue & Zuora Billing can be found here:SYSTEM MAINTENANCE - ZUORA BILLING & REVENUE SYSTEMS - Saturday MAY 15, 2021