For a subset of customers who use the Avalara Tax Engine in their Production Copy Environment (aka PCE or Services Environment), we have discovered some customers may be experiencing connection issue with the Avalara taxation test service. This issue impacts only PCE - all other environments are not affected.
Our engineers have identified the root cause and are working towards a full solution for all customers.
If you find you are being impacted and have an urgent need to have this addressed, please contact email@example.com for prioritization, listing your Production Copy Environment number (typically denoted by servicesxxx in the login URL), and we will address this issue and unblock you.
We will deploy a fix at 8pm PST today, Wednesday 17 Oct, anticipating a downtime up to 30 minutes.
Update - deployment is happening right now, with further update to confirm its completion in due course. Thank you for bearing with us.
Update - deployment is still very much ongoing, good progresses being made. Update again once it's completed.
Last update - the deployment has now been completed and all tests have been passed. Thank you again for your patience during this maintenance.
Update - Deployment is about to get underway. Stay tuned for further progress reports.