Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.
This notice is to confirm impact and dates for our upcoming maintenance windows:
Service, Datacenter(s) impacted and Timelines:
Zuora Marketplace Applications: 7PM PDT (Saturday 15 May) - 9PM PDT (Saturday 15 May), 2021
During the maintenance window, Collect Marketplace applications listed below will be unavailable during the cited window while we perform necessary maintenance. Please note that Zuora Workflow and other Marketplace applications will not be impacted.
Configurable Payment RetryCollections WindowConfigurable LockboxStatement GeneratorNotesAdvanced Payment Manager
Zuora Billing (Production), US Hosted datacenter: 7PM PDT (Saturday 15 May) - 9PM PDT (Saturday 15 May), 2021
During the full 2-hour window, we anticipate minimal impact to our systems, however users should expect the potential for elevated risk to API stability and availability during this timeframe.
Zuora Billing (API Sandbox), US Hosted datacenter: 7PM PDT (Saturday 15 May) - 9PM PDT (Saturday 15 May), 2021
During the full 2-hour window, the API Sandbox environment will be unavailable for a subset of customers while we perform necessary database maintenance. If you need to know whether or not your environment will be impacted, please reach out to email@example.com for details on which API Sandbox environments will undergo this maintenance.
Zuora Revenue, All Environments: 7PM PDT (Saturday 15 May) - 1AM PDT (Sunday 16 May), 2021
During the maintenance window, Zuora Revenue systems will be unavailable while we conduct necessary maintenance to those systems
A maintenance status message will be posted to this thread at the start of and upon completion of the activity.
How can I tell which data-center we use?
API or UI Endpoint Datacenter
US Hosted: www.zuora.com, api.zuora.com, rest.zuora.com
US Cloud: *na.zuora.com
EU Cloud: *eu.zuora.com
The maintenance for Zuora Revenue systems has been completed and validated.
We have begun our maintenance actions as outlined. We will update again once they are completed
The maintenance for Zuora Billing (Production), US Hosted datacenter has been completed and validated.
The maintenance for Zuora Marketplace Applications has been completed and validated.
The maintenance for Zuora Billing (API Sandbox), US Hosted datacenter is still ongoing, we will update again once it is completed.
The maintenance for Zuora Billing (API Sandbox), US Hosted datacenter has been completed and validated.