Maintenance Notifications

[NOTICE]: Maintenance to Update SSL Certificate for Select API Sandbox Zuora Endpoints

  • 1.  [NOTICE]: Maintenance to Update SSL Certificate for Select API Sandbox Zuora Endpoints

    Posted 05-04-2020 18:29

    [NOTICE]: Maintenance to Update SSL Certificate for Select API Sandbox Zuora Endpoints

     

    We are renewing the Server SSL certificate for the endpoint rest.apisandbox.zuora.com which is expiring on 05/07/2020 06:00 PDT / 13:00 GMT.

     

    Which endpoints does this impact?

     

    1. rest.apisandbox.zuora.com

     

    Only the Server certificate will change. The Root and Intermediate certificates will not. Please work with your technology teams to determine what actions you must take to ensure you do not experience any disruption in Zuora services.

     

     

    When will these changes take effect on the Zuora side?

     

    These changes will occur on May 5th at 12pm PDT and will be immediate.

     

     

    How will this change impact me?

     

    No action is required for the new certificate to be used automatically for SSL connections.



    What actions must I take?

     

    If you are pinning the previous Server certificate, you must complete the following actions before the scheduled maintenance to avoid any potential service disruption. Please work with your technology teams to determine what actions you must take to use the new certificate.

     

    Contact Zuora Support to securely download the new Server certificate

    Configure your systems for pinning the new certificate

    *Note* Zuora does not recommend certificate pinning.





    Why cant Zuora support tell me if Im impacted by this change?

     

    We do not have access or knowledge of our customers systems, it is important that the customer assess whether their systems are impacted by this change.

     

    Customer integration and truststore policy along with API integration common practice is the exclusive responsibility of the customer and their security & technology teams to maintain.

     

    You are encouraged to register to the Zuora Community in order to receive the latest update on this topic.

     

    Thank you for your support as it allows us to maintain the highest security standards at Zuora ensuring the safety of your data.

     

    Best Regards,

    Zuora Support Services & Community




    #Announcement