Community 101

I'm registered, but I still can't log in. What's happening?

  • 1.  I'm registered, but I still can't log in. What's happening?

    ZUORA
    Posted 07-27-2021 16:31

    Issue:

    You've registered for the community and have tried to log in, but the platform isn't taking your credentials

    Solution:

    You will need to verify your email address to be authenticated.

    Steps to follow:
    1. Check your email inbox for a confirmation email "Action Required to Activate your zuora.connectedcommunity.org profile"
      • If you cannot locate the email, please check your spam/junk/trash folders
    2. Follow the directions in the email and click on the link to verify your email address.
      • If the email address is in error, no action is required.  Re-register for the community using the correct email address
    3. Clicking on the link should redirect you back to a Community page letting you know that your email address has been verified.
    If you have not received a verification email, click on Can't access your account? and re-enter your email address. Another verification email will be sent to you. Follow the steps above to verify your email address.

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    Lana Lee
    Zuora Community Senior Community Manager and Strategist
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