Managed Solutions Case Study
Industry: Automotive
Solution: Zuora Managed Solutions
The Challenge
A major automotive manufacturer was experiencing a persistent rise in failed customer payments. Failure rates averaged 13.45 percent over several months, which created uncertainty in revenue collection and increased operational workload. Each failed transaction required investigation and manual follow up, which slowed cash flow and introduced friction into the customer experience.
The company needed a data driven approach to identify the causes of payment failures and a long term solution that would stabilize performance and reduce avoidable declines.
The Solution
Zuora Managed Solutions partnered with the customer to diagnose the issue at its source. The team conducted a detailed review of failure codes, gateway responses, and authentication gaps to determine why legitimate transactions were not being processed successfully.
Based on these findings, Managed Solutions implemented 3DS to strengthen payment authentication where needed and deployed smart retry to recover transactions that initially failed due to temporary factors.
This combined approach provided structure, automation, and governance, which allowed the customer’s billing and payments teams to shift from reactive troubleshooting to strategic management.
The Results
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The improvements were clear and sustained.
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Payment failures dropped from an average of 13.45 percent to 6.51 percent.
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Performance has remained steady through ongoing weekly reviews conducted by the Managed Services team.
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Operational load decreased because fewer payments required manual action.
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Customer experience improved as more transactions processed successfully on the first attempt.
The transformation strengthened cash flow predictability and gave the customer greater confidence in its payment operations.
Start Your Optimization Journey with Zuora Managed Solutions
If you want consistent performance, fewer manual interventions, and proactive optimization of your billing environment, explore Zuora Managed Solutions. The team can help you achieve the same level of stability and improvement across your revenue operations.