Managed Solutions Case Study
Industry: Automotive
Solution: Zuora Managed Solutions
The Challenge
A major automotive manufacturer was facing a high volume of failed customer payments. Each failed payment required a manual review and a phone call to retry the payment, consuming significant time and resources. This manual process created operational inefficiencies, delayed revenue collection, and led to customer frustration due to repeated payment requests and follow-ups.
The company needed a scalable, automated solution to reduce payment failures, eliminate manual intervention, and improve both cash flow and the customer experience.
The Solution
Working closely with the customer, Zuora Managed Solutions designed and implemented a custom alerting, approval, and payment retry mechanism tailored to the organization’s specific business requirements.
The new process automatically:
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Detected failed payments and triggered real-time alerts to the appropriate teams.
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Applied retry logic based on customer and payment characteristics.
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Executed approval workflows to maintain visibility and compliance.
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Processed retries automatically, minimizing delays and eliminating manual intervention.
This end-to-end automation allowed the customer’s finance and operations teams to focus on higher-value activities instead of repetitive payment recovery tasks.
The Results
The automated payment retry process delivered immediate and measurable results:
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15,000 customer payments are automatically retried each year.
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Over $14 million in recovered accounts receivable, previously tied up due to failed payments.
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Improved operational efficiency by eliminating manual retry calls.
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Enhanced customer experience through fewer payment interruptions and faster resolution.
The transformation not only improved cash flow and reduced workload but also strengthened customer trust through a smoother payment experience.
Transform Your Operations with Zuora Managed Solutions
This automotive manufacturer turned a costly, manual process into a streamlined, automated system that improved efficiency, accelerated cash flow, and enhanced the customer experience.
If your team is spending too much time managing repetitive financial tasks or struggling with payment accuracy and operational bottlenecks, Zuora Managed Solutions can help. Our experts partner with you to identify pain points, design tailored solutions, and deliver measurable business results.