Managed Solutions Case Study
Industry: Subscription Services
Solution: Zuora Managed Solutions
The Challenge
A subscription business was experiencing persistent issues with its payment related workflows that ran through Configurable Payment Retry. The workflows delivered a low payment success rate and required frequent manual intervention from the Zuora administrator.
The organization needed clearer insight into failure patterns and a more automated approach that would increase successful transactions while reducing operational effort.
The Solution
Zuora Managed Solutions conducted a detailed analysis of payment failures to identify the conditions that caused retries to fail. Based on this assessment, the team implemented targeted changes that included:
- New retry rules designed to improve overall payment success
- Automated processes that reduced reliance on manual activity
- Activation of Smart Retry to intelligently recover failed transactions
These improvements created a more reliable and efficient payment recovery process.
The Results
The customer now benefits from a significantly stronger and fully automated payment workflow.
- Payment success rates improved by an average of 4.3 percent over three months
- Smart Retry continues to maintain a high success rate
- Manual intervention is no longer required for payment retries
Strengthen Your Payment Operations with Zuora Managed Solutions
If you want higher payment success rates, reduced operational effort, and intelligent automation across your billing processes, connect with Zuora Managed Solutions to explore how expert support can enhance your payment strategy.